How do I contact Matic? We can be reached at customerservice@matic.com or (888) 380-6623. Our hours are Monday through Friday, 9am-6pm ET. Related articles I need to file a claim. Who do I call? Should I contact Matic or my carrier for questions? Who should I contact for escrow questions related to my home insurance? I have an auto insurance policy. Who do I call to add a new car, add a driver, or change coverages? Will my lender adjust my escrow payment?